有關商務英語的道歉信范文

　　篇一：Apologize letter 英文致歉信

　　Apologize letter __ business English_ by LQY

　　Dear Sir or Madam,

　　I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.

　　Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.

　　I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.

　　I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.

　　篇二：商業道歉信(單方面毀約 英文)

　　Addressee Address

　　Dear ___________,

　　It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED).

　　First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for breaking our appointment and I assure you we are taking the necessary steps to prevent it from happening in the future since we cherish our

　　cooperation, value our customers, make up your compensation and by no means try to improve our service. Thank you for bringing this matter to our attention.

　　Having got involved in the latest (events, affairs, accidents, etc.), our business is now at the mercy of (the main reason of breaking a date). We feel sorry for bring you too muchinconvenience and we are now working on the ways to make up your

　　compensation.We know what we have done and what we need to make up while we hope what we will do can meet your satisfaction and requirement of better service.

　　First of all, we will estimate the value of your loss and spare no effort to solve your problems. Then, attention will be paid to the compensation of your loss. We are again regretful for the loss of your time and energy. I am sure that priority will be given to meeting your requirement. Last but not least, we will by no means improve our service and provide you with comfort and satisfaction. We promise that we will not have such things happen again.

　　We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal

　　number (provide number). Again, I, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience.We hope that you can accept our humble compensation and forgive what the mistakes (explainthe main reason of breaking a date) we have made. We cherish our cooperation, value our customers, make up your compensation and by no means improve our service. We look forward to continuing serving you as a valued customer.

　　Thank you for your invaluable support,

　　Addressee name and signature

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