職場英語之提高公司的客戶服務

　　what are the conpany's solutions to serve the customers? How to improve the customer's service ?

　　公司一般會采用什么策略去服務客戶? 怎樣提高一個公司的客戶服務呢?

　　It's very important for the company to monitor the service. If the customers are not satisfied with the customer service, the companies will lose customers. we should know where our company has fallen short in providing value for the customers. In addition to getting feedback from customers, We can also check sales figures regularly. One of the best way is to train the staff. We can also hire experts to polish routine customers to evaluate the quality of the service. We must also make sure that the customers get the products in the place where they want.

　　對于一個公司而言，監控產品的質量尤其重要。如果客戶對于產品的.質量有所不滿則直接會影響到公司的形象。除了經常聽取客戶的反饋之外，我們還可以通過銷售的統計數據來看到客戶的滿意程度。我們可以聘請一些專家指導質量的監控以及員工如何看待客戶的反饋。最好能夠提供一些員工方面的培訓。我們需要保證的是客戶能夠得到他們想要的產品。

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